Frequently asked questions

Create an account with your email, then add the email address you use for Plex on your dashboard. Hit “Start free trial” and we'll send a Plex invite to that address — no credit card required. The trial gives you 1 stream for 24 hours, and it's limited to one trial per Plex account.

Access is delivered as a Plex library-share invite that you have to accept. Check the inbox of your Plex account email for an invite from Plex (look in spam too), or open plex.tv → Settings → Manage Library Access and accept it there. Your dashboard shows the invite status live, and there's an “Accept invite on Plex” shortcut right on the page.

First make sure the Plex email on your dashboard exactly matches the email on your Plex account — that's the #1 cause. If it's correct, use the “Re-send my invite” button on your dashboard. Heads up: invites that sit unaccepted for about 48 hours are cancelled automatically, so accept it soon after it arrives.

Your account email is what you use to sign in to this site and where receipts go. Your Plex email is the address on your plex.tv account — that's where the library invite is sent. They can be the same address, but if you use different ones, make sure the Plex field on your dashboard has the right one.

Free Trial — 24 hours, 1 stream, $0. Monthly VIP — $11/mo with 2 simultaneous streams. Monthly VIP+ — $12/mo with 3 streams. Yearly VIP — $80/yr (2 streams) and Yearly VIP+ — $100/yr (3 streams), which saves you up to 22% versus paying monthly. Every plan includes the full library, 4K HDR/Dolby Vision/Atmos, request access, and Discord support.

Card payments run through Stripe checkout right from your dashboard, and subscriptions renew automatically until you cancel. We also accept PayPal manually — hop into our Discord and a team member will sort it out and apply the payment to your account. There are no contracts; you can stop auto-renew any time from your dashboard and keep access until the end of your paid period.

Tens of thousands of movies (including a large 4K and Dolby Vision section, plus anime, foreign, and sports) and hundreds of thousands of TV episodes, updated daily. If something's missing, you can request it and it's usually added within hours — often in 4K HDR.

Anything that runs Plex: Apple TV, Roku, Fire TV, Android TV / NVIDIA Shield, iOS and Android phones and tablets, smart TVs, game consoles, and any web browser. Just install the free Plex app, sign in with your Plex account, and our server appears alongside your libraries. Plex Pass–style features are included on our end — you don't need to buy anything from Plex.

Nine times out of ten it's the connection between you and the server, not the server itself. Quick wins: in your Plex app's playback quality settings, set remote quality to match your real internet speed (or use “Original” only on fast, stable connections); avoid watching through a VPN, which often routes you the long way around; and prefer wired or strong Wi-Fi for 4K. If it keeps happening, ping us on Discord with what you were watching and we'll take a look.

We run multiple servers to spread the load and keep playback smooth. Your dashboard shows which server you're on, and if others are available you can switch — switching removes your current access and sends a fresh invite for the new server, so you'll need to accept that new invite in Plex. Your plan and billing don't change.

That depends on your plan — from 2 simultaneous streams on VIP up to 3 on VIP+. Stream limits are enforced automatically, so if your household goes over, the newest stream may be stopped. Need more streams? Upgrading your plan takes effect right away.

Yes — members also get free access to bundled apps for audiobooks (Audiobookshelf) and ebooks/comics (Kavita), plus a request system for new content. Your dashboard can generate logins for these with one click.

Discord is the fastest way — the community and team are active daily: https://discord.gg/8S35UxtnMt. Your dashboard also shows live status for your invite, subscription, and server access, which answers most “is it just me?” questions instantly.